Human Centricity | Retention & Resilience Through Building a Human-Centric Organization

Are you constantly recruiting? Is your employee turnover outrunning your efforts to improve your employee value proposition? Human-centric companies are having stronger performance in business resilience, customer satisfaction and employee engagement. Please join this session with Sasha Ilyukhin to learn more about Tetra Pak’s efforts to introduce human centricity in service operations.

SASHA ILYUKHIN is Senior Vice President of Customer Service Operations for Tetra Pak, based in Denton, TX (USA). As a member of the global senior leadership team for Tetra Pak Services, Mr. Ilyukhin is leading the service operations team of 700+ people across North, Central and South America to support the $500+ mio growing Services business. In this role, Mr. Ilyukhin and his team are transforming the services business model through creating, deploying, and nurturing outcome-based solutions focused on customers’ business resilience, sustainability, and human centricity. Mr. Ilyukhin also serves on several global steering committees tasked with strategy development and organizational transformation of Tetra Pak Group.

Tetra Pak is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day; meet the needs of hundreds of millions of people in more than 160 countries around the world. With almost 25,000 employees based in over 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, "PROTECTS WHAT'S GOOD™," reflects our vision to make food safe and available, everywhere.